If you love solving technical puzzels!

Role - Contract

SharpSwift is currently seeking a talented Support Engineer to join our client's Dev / Ops team. The client is a technology consulting firm based out of west GTA provides digital solutions to some of the global leaders in the financial sector.

Job Summary

  • Provide customer-facing product engineering support for Office365 / SharePoint Online
  • Manage SharePoint content and implement changes, user groups, and access rights
  • Participate and determine the root cause for service failure and support escalation
  • Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendors
  • Demonstrate critical thinking, strong communication skills, and the ability to develop strategies for ongoing customer relationships

Required Education, Skills and Qualifications

  • Overall 4-6 years of experience in SharePoint development or Support related technologies
  • Support experience in investigating complex SharePoint issues relating to performance, administration, site configuration, and customization
  • Hands-on experience with SharePoint Online, Forms, workflows, customizations, Search, Publishing, etc.
  • Solid understanding of SharePoint architecture
  • Knowledge of technologies in a multi-tiered environment (User Interface, Application, server, Databases, storage, and network)
  • Knowledge of SDLC, application architecture, deployment, infrastructure, and operational issues
  • Technical skills: .Net, SQL Server, HTML/CSS/JavaScript,XML, Windows
  • Strong problem solving and troubleshooting skills are required
  • Must have excellent written and communication skills
  • University degree in Computer science or Engineering

Nice To Have

  • Understanding of SharePoint development methodologies, C#, Sandbox solutions

Location - Remote (During COVID)